Privacy Policy

This Privacy Policy explains how I collect, use, store, and protect your personal information throughout our coaching relationship. I am committed to handling your data with care, transparency, and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It was last updated 10th may  2026.

1. Information I Collect

I may collect the following types of personal information:

• Contact details (name, email address, phone number)
• Booking and payment information
• Session notes (brief, factual notes for professional and insurance purposes)
• Emails or messages you send between sessions
• Any information you choose to share during coaching sessions

I only collect information that is necessary for delivering coaching services safely and professionally.

2. How Your Information Is Used

Your personal data is used for:

• Providing coaching sessions
• Managing bookings, communication, and payments
• Maintaining accurate records for professional, ethical, and insurance purposes
• Ensuring your safety and wellbeing
• Meeting legal or regulatory obligations

Your information is never sold, shared, or used for marketing without your explicit consent.

3. How Your Information Is Stored

All personal data is stored securely in password‑protected digital files. Only I have access to this information.

Session notes are kept brief and factual, and are stored separately from payment or contact information.

4. Confidentiality

Everything you share in coaching sessions is treated as confidential. Confidentiality will only be broken if:

• there is a risk of harm to yourself or others
• there is a safeguarding concern
• there is a legal requirement to disclose information

Where possible, I will discuss this with you before taking any action.

5. How Long Your Data Is Kept

Personal data and session notes are retained for the minimum period required by insurance and professional guidelines (typically up to 7 years). After this period, all data is securely deleted.

6. Your Rights

Under UK GDPR, you have the right to:

• access the information I hold about you
• request corrections to inaccurate data
• request deletion of your data (where appropriate)
• restrict or object to certain types of processing
• withdraw consent at any time

You can make a request by contacting me directly.

7. Third‑Party Services

If you choose to pay via PayPal or another payment provider, your data will also be processed according to their privacy policies. I do not share your personal information with any third parties unless legally required.

8. Changes to This Policy

This Privacy Policy may be updated occasionally to reflect changes in legislation or professional practice. Any updates will be communicated to you.

9. Contact

If you have any questions about this Privacy Policy or how your data is handled, you are welcome to contact me at any time, info@vanessaprenticelifecoachingandwellness.com