Terms & Conditions

These Terms & Conditions outline the expectations, boundaries, and responsibilities within our coaching relationship. They are designed to create clarity, safety, and transparency so that you feel fully supported throughout your coaching journey. These terms and conditions were last update 10th May 2026.

1. Purpose of the Coaching Relationship

The purpose of the coaching relationship is to provide a supportive, non‑judgemental space where you can explore your goals, challenges, and personal growth. Coaching focuses on helping you gain clarity, build confidence, and develop practical strategies that move you toward the life you want to create. As your coach, I guide the process through powerful questioning, reflection, and tailored tools, while you remain responsible for your own decisions, actions, and outcomes. Our work together is a collaborative partnership designed to empower you and support meaningful, sustainable change.

2. Roles and Responsibilities

    Coach Responsibilities 

1. I will create a supportive, confidential, and non‑judgemental environment where you can explore your thoughts, feelings, and goals. I will:

• use active listening, powerful questioning, and reflective techniques
• provide tools and strategies tailored to your needs
• maintain professional boundaries and uphold ethical coaching standards
• respect your autonomy and support you in making your own decisions
• keep your information confidential within safeguarding and legal limits

I guide the process, but I do not give advice, direct your life choices, or guarantee specific outcomes.

Client Responsibilities

You agree to:

• engage openly and honestly in the coaching process
• take responsibility for your own decisions and actions
• attend sessions on time and communicate any changes in advance
• understand that coaching is not therapy, counselling, or medical treatment

Your commitment and willingness to participate actively are key to achieving meaningful progress.

3. Session Logistics

Session Duration

Each coaching session lasts 60 minutes, unless otherwise agreed. 

Lateness

If you are late for your session 10 minutes or less, your session will be honoured and you will have the remainder of the session time booked. If you are more than 10 minutes then your session will be cancelled and no refund will be given. 

Session Frequency

Sessions are typically held weekly or fortnightly, depending on your goals and preferred pace. We will agree on a rhythm that works best for you and adjust it as needed.

Block Bookings

A block booking of 6 sessions can be purchased, all sessions must be used within 6 months of the date of booking, failure to do so will result in the sessions being lost with no refund.

Session Location

Sessions take place online via video call or by phone. In‑person sessions may be available by arrangement. All meeting details will be provided in advance.

Between‑Session Contact

You may contact me by email for brief check‑ins or administrative questions. Any in‑depth coaching work will be reserved for scheduled sessions.

4. Fees and Payment Terms

Session Fees

Fees are agreed at the time of booking. Prices may vary depending on session length, package options, or promotional rates. All fees will be clearly communicated in advance.

Payment Schedule

Payment is required in advance of each session or coaching package. Your session is confirmed once payment has been received. For ongoing coaching, payments may be made weekly, fortnightly, or monthly, depending on our agreement. Block bookings are paid in full before the first session.

Accepted Payment Methods

Payments can be made via bank transfer or any other method specified at the time of booking.

Late Payments

If payment has not been received before the scheduled session, the session may be postponed. Repeated late payments may result in future sessions being cancelled or moved to a pre‑payment‑only basis.

Refunds

Refunds are not typically offered for completed sessions. Please refer to the Cancellation and Termination policies for further details.

5. Cancellation Policy

If you need to cancel or reschedule a session, please provide at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice may be charged in full. If I need to cancel a session, I will provide as much notice as possible and offer an alternative time.

6. Termination Policy

Either party may end the coaching relationship at any time if they feel the partnership is no longer beneficial or appropriate. If you choose to terminate coaching, please provide notice as early as possible so that any upcoming sessions can be adjusted or cancelled. Any outstanding fees for completed sessions or agreed packages will remain payable.

I may also choose to end the coaching relationship if coaching is no longer the right form of support for you, if boundaries are repeatedly crossed, or if an ethical concern arises. Where appropriate, I will signpost you to alternative support.

If coaching is terminated partway through a prepaid package, refunds will only be issued for sessions not yet delivered. Completed sessions are non‑refundable.

7. Confidentiality

All information shared during coaching sessions is treated as confidential. Confidentiality will only be broken if:

• there is a risk of harm to yourself or others
• there is a safeguarding concern
• there is a legal requirement to disclose information

Where possible, I will discuss this with you before taking any action.

8. Disclaimer

Coaching is designed to support personal development, self‑awareness, and goal achievement. It is a forward‑focused, non‑clinical process and is not a substitute for professional mental health services, medical treatment, or legal advice. I do not diagnose, treat, or offer therapy for mental health conditions, nor do I provide medical, financial, or legal guidance.

You remain responsible for your own wellbeing, decisions, and actions throughout the coaching process. If it becomes clear that you would benefit from additional professional support, I may recommend seeking help from a qualified healthcare provider, therapist, or legal professional.

9. Privacy Policy

I comply with the UK GDPR and the Data Protection Act 2018. Any personal information you provide is stored securely and used only for the purposes of delivering coaching services, managing our working relationship, and meeting legal or insurance obligations. You have the right to access, correct, or request deletion of your data at any time. Confidentiality will only be broken where required by law or safeguarding.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.